Refund Policy

Refund Policy for KotaModules.com

Effective Date: January 9, 2024

Thank you for shopping at KotaModules.com. We want to ensure you have a satisfying experience with our products and services. Please read our refund policy carefully.

1. Returns and Refunds:

1.1 14-Day Return Policy: We offer a 14-day return policy from the date of delivery for all products purchased on KotaModules.com. If you are not satisfied with your purchase, you may return the product within 14 days for a refund.

1.2 Eligibility: To be eligible for a return and refund, the product must be unused, in its original packaging, and in the same condition as received.

1.3 Return Process: To initiate a return, please contact us at kotamodules849@gmail.com within 14 days of receiving the product. Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number.

2. Refund Processing:

2.1 Verification: Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria mentioned in section 1.2.

2.2 Refund Approval: If your return is approved, we will initiate a refund to your original payment method within 7-10 business days.

2.3 Return Shipping Fees: If the return is due to a problem caused by the customer (change of mind, incorrect order, etc.), the customer will be responsible for the return shipping fees.

3. Defective or Damaged Products:

3.1 Free Return: If the reason for the return is due to a defect in the product or an error on our part, we will cover the return shipping costs.

3.2 Replacement or Refund: Depending on the circumstances, we may offer a replacement product or a full refund for defective or damaged items.

4. Contact Us:

If you have any questions about our refund policy, please contact us at kotamodules849@gmail.com.

5. Changes to the Refund Policy:

We reserve the right to update or change our refund policy at any time. Any modifications will be effective immediately upon posting on KotaModules.com.

Thank you for choosing KotaModules.com. We appreciate your trust and strive to provide you with the best possible service.